You may return any unopened item purchased from The New Grow Center for any reason within ten (10) days of purchase. This excludes special order, expired or clearance products (Sales on these products are final). There are also no returns on items shipped directly from the manufacturer unless; the return is pre-approved by the vendor. There are no returns on custom mixes, custom cuts (greenhouse poly, shade cloth, etc.) or sale items.

 

Return Handling Fee:

There is a $9.95 handling fee per order for all returns.

 

Unopened Items – 10 Days:

You will receive a full refund for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees.

Sorry, we are not able to accept returns after 10 days.

 

Opened Items:

Sorry, we are not able to accept opened items.

 

Damaged Items:

We do our best to package your product(s) so they will arrive to you in excellent condition but, once the package leaves our warehouse, products may shift during shipment causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions by emailing us (info@thenewgrowcenter.com) or call us at 914-344-6101. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package. Items that are “defective” but not covered under warranty will be dealt with on an individual basis. This includes items that broke or stopped working within 30 days. Defective products may be repaired or replaced at the manufacturer’s discretion. All items being returned must be clean and intact.

Return Instructions:

Place the items you are returning in sturdy packaging. Make sure items are packed tightly and securely. We are not responsible for breakage during shipment of returned items. Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products. Also, include your phone number and return mailing address. Use the mailing address below to address your return shipment. Take the package to your closest UPS or FedEx shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)

Ship Returns To:
The New Grow Center LLC
365B North Avenue
New Rochelle, NY 10801